IT NETWORK ASSISTANCE AND OUTSOURCING DATA NETWORK
- Services provided remotely via TeamViewer
- Heldesk available from Monday to Friday, 8:30 to 5:30 pm
- Tracking open reports with ticketing system
- Service Level Agreement standard
- Request customized SLA with penalties
- Microsoft certified technician
- Service SupportISO 9001:2008
We take charge of and manage your IT network: servers, PCs (workstations), switches, routers, etc.
We work with specialized technical personnel on Microsoft Windows on premise and / or cloud systems.
We provide the System Administrators service.
Our Technical Assistance Service is certified ISO 9001: 2008.
We constantly monitor servers and / or workstations to intervene quickly in case of breakdowns and / or degradation of service.
We offer a Service Level Agreement (SLA) in line with the best market standards:
• intervention within 3 working hours for the servers;
• intervention within 6 working hours per PdL.
On request we offer customized SLAs with penalties.
We have an internal laboratory for the repair of servers, PCs and peripherals.
Our Helpdesk service is available from Monday to Friday, 8:30 am - 5:30 pm, reachable by phone with a dedicated number or via email.
Our Customers have the tracking service of the open reports through our proprietary ticketing system.
The service can be underwritten with a "call" or "fee" contract: choose the mode.
With the "on call" contract, you buy a package of hours that you use only when you call us for interventions.
With the "fee" contract, preventive maintenance operations are scheduled on servers and PCs in relation to IT security, operating system updates, backup regularity checks, etc.
Focus on your core business! Outsource your IT and outsource your hardware and software. We completely manage your data network.
As an alternative to outsourcing, if you have an internal IT, we can provide you with personnel to be included in your internal IT structure to reinforce the IT helpdesk.
Contact us to request info or a free estimate: cell. 393 511 8211